Bitstarz Privacy Policy

As a data controller, we are legally obligated under gambling regulations to process players’ personal data for gaming participation and ancillary services provision. This Privacy Policy elucidates the personal data we collect, why we collect it, and its utilization.

The Bitstarz website is operated by Dama N.V., a company registered and established under Curacao’s laws. Dama N.V. holds licensing and regulation by Antillephone N.V. (license no. 8048/JAZ2020-013). Dama N.V.’s registration number is 152125, with its registered address at Scharlooweg 39, Willemstad, Curaçao.

For inquiries regarding this Privacy Policy or data protection, contact our Data Protection Officer at [email protected].

By registering a Player Account with the Website, you consent to this Privacy Policy. If you disagree with its terms or refuse to provide necessary personal information, please refrain from using this website.

This Privacy Policy constitutes an agreement between you and the Company. We reserve the right to periodically amend this Policy. While we aim to notify you of changes, we advise regular review. Your continued use of the Website and/or its services indicates consent to the Privacy Policy.

Information We Collect

The Personal Information we may request to use and process includes, but isn’t limited to:

Data provided when filling forms on our account registration pages or submitted via the Website/email (e.g., first and last name, date of birth, email address, phone number);

Correspondence via the Website, email, web chat, or other communication means;

Player Account transaction history, via the Website(s) or other communication means;

Website logins and details, including traffic data, GeoIP location data, browser/device data, weblogs, activity logs, and other recorded traffic information;

Documents and proofs requested to verify your account, process deposits/withdrawals, or conduct anti-fraud checks (passport scans, payment slips, bank statements, etc.);

Participation in surveys or other customer assessments conducted periodically.

How We Use Your Information

We process your Personal Information to deliver our services, including:

  • Handling your bets and transactions, including credit card and online payments;
  • Offering gaming and related services you seek from our Website;
  • Providing customer support for account setup and management;
  • Conducting verification checks as needed;
  • Sending promotional offers or marketing material from us or selected partners, with your consent;
  • Meeting legal obligations, including anti-money laundering laws;
  • Monitoring transactions to prevent fraud and illegal gaming activities;
  • Analyzing customer trends through market studies;
  • Conducting research and statistical analysis.\

Marketing Communication

If you haven’t opted out, we may use your Personal Information, like email and phone number, to send marketing communications, including promotions from us and our partners. You can opt out via your Player Account settings or by contacting customer support.

By accepting contest prizes or winnings, you agree to use your name/nickname for advertising purposes unless prohibited by law.

Obtaining Personal Information

We won’t collect Personal Information without your knowledge. We may automatically collect data provided through our services or interactions with us. We may lawfully receive Personal Information from online vendors or service providers, like fraud prevention companies. We may also engage third-party providers for technical support and online transaction processing. Any information you provide will be used and safeguarded as outlined in this Policy. We only disclose information to third parties as per this Policy and ensure agreements with them protect your privacy.

Data Recipients

We may share your provided information with entities within our corporate group and business partners, including parent and subsidiary companies, and other business associates with whom we have agreements. Data processing may be conducted by the Company or another entity within our corporate group, which may engage third parties for data processing.

Certain employees, such as the Data Protection Officer, Money Laundering Officer, Payments & Anti-Fraud analysts, Customer Support agents, Customer Retention team members, and VIP player managers, may access your Personal Information to fulfill their duties and provide assistance. These employees have signed confidentiality agreements to uphold privacy laws.

To provide efficient service, we and/or our service providers may transfer your personal data between countries in the EU, EFTA regions, and to data processors outside the EEA. By using the Website and communicating with us, you agree to such processing in these countries, with efforts made to ensure data security and compliance with this Privacy Policy.

Releasing Data to Third Parties

We do not sell or rent your personal data.

We may disclose your information if legally required, to protect our legitimate interests, or as necessary for regulatory compliance or law enforcement.

Personal data is disclosed to third parties in specific cases:

  • Legal obligations
  • Payment processing with our providers (e.g., Paysafe)
  • Compliance with regulatory duties and responsibilities
  • Protection of safety or fraud investigation
  • Marketing service providers with your consent
  • Third-party data processors handle limited personal data on our behalf for website operations, marketing, analytics, and email newsletters. Transfer of Personal Data to these processors complies with Data Protection Legislation.

Our websites may feature social media buttons governed by the respective platforms’ privacy policies.

In business changes like mergers or acquisitions, customer data may be included in the transfer, with prior email notification.

Our content may link to third-party websites, each with separate privacy policies.

Data Retention

Upon account closure, we retain personal data as required by law for financial, fiscal, anti-money laundering, or fraud investigations. Anonymized data may be retained for content and marketing improvements.

Due to anti-money laundering regulations, personal data must be retained for a minimum of five years from the last player transaction or account closure. Requests for erasure before this period cannot be accommodated.

Security of Your Data

We adhere to strict legal provisions for protecting your Personal Information, ensuring privacy and security according to best practices and regulations. We employ reasonable precautions to keep all submitted data secure.

Player Accounts are accessible only with unique IDs and passwords. Two-factor authentication (2FA) can be set up for added security. It’s your responsibility to maintain confidentiality of login information.

Your Rights

Data protection laws grant you certain rights:

  • Access: Request a free copy of your data.
  • Correction: Ask for incomplete or incorrect data to be corrected, providing necessary evidence.
  • Erasure: Request data deletion if no longer legally processed or retained.
  • Object: Object to data processing based on legitimate interests, subject to legal obligations.
  • Restriction: Temporarily suspend data processing in specific scenarios.
  • Data portability: Request data transfer to another controller where legally applicable.
  • Withdraw consent: Opt out of data processing requiring consent.
  • Lodge complaints: Lodge a complaint with a supervisory authority.

To exercise your rights, we may need to verify your identity for security purposes. We aim to respond to legitimate requests within one month, though complexity or multiple requests may extend this timeframe.

Contacting Us

Contact us to:

  1. Confirm data accuracy
  2. Inquire about data usage
  3. Prohibit future direct marketing use of your data
  4. Update or rectify provided information
  5. Report false information
  6. Our Data Protection Officer (DPO) oversees privacy matters. For questions, contact [email protected]. You also have the right to lodge a complaint with a supervisory authority.

Cookie Policy

Our system automatically collects information about your visit, such as browser, IP address, and referring website. This may be done with our platform providers and partners, without identifying you personally without additional consent.

We use cookies and similar tracking tools for:

  • Required cookies: Website navigation and basic functionality.
  • Functional cookies: Website usage analysis and personalized experience.
  • Advertising cookies: Gauging effectiveness of content marketing, tracking website visits and registrations from advertising.

We use third-party service providers for improving your experience and measuring effectiveness of our marketing campaigns.

Most browsers accept cookies by default, but you can modify settings to block or delete them, though this may restrict Website usage.

NetEnt Games

When playing NetEnt casino games, NetEnt’s Privacy Policy applies.

Effective from: 04/07/22

Last updated: 04/07/22