Responsible Gaming

Version: 1.0  |  Last Updated: 30 October 2026

1. Our Commitment

At Bitstarz AU, responsible gaming is not a compliance checkbox — it is a core principle that shapes every aspect of our platform. We are firmly committed to providing an entertainment environment that is safe, fair, and transparent for every player who chooses to engage with our services.

We recognise that gambling, when approached mindfully, is a legitimate form of recreation. However, we also acknowledge that for some individuals it can become harmful. Our duty is to equip every player with the knowledge, tools, and access to support they need to make informed decisions at all times. This Responsible Gaming Policy works in conjunction with our Terms & Conditions and Privacy Policy, and together these documents define the standards by which Bitstarz AU operates.

We actively invest in prevention measures, staff awareness, and ongoing review of our player-protection systems to ensure that our commitment remains effective and up to date. If you have questions or concerns about responsible gaming practices on our platform, please contact us at [email protected].

2. Recognizing Problem Gambling

Problem gambling refers to gambling behaviour that disrupts a person's personal, professional, or financial well-being. It can develop gradually and may not be immediately apparent to the individual concerned. Early recognition is the most important step toward seeking effective help.

The following checklist highlights common warning signs. Identifying one or more of these indicators does not necessarily mean you have a gambling disorder, but it does suggest that taking stock of your habits and considering professional support would be worthwhile.

2.1. Warning Signs Checklist

• Chasing losses: You return to gambling immediately after losing money with the aim of winning it back, often wagering larger amounts than originally intended.
• Loss of control over time and money: Sessions last far longer than planned, and you spend significantly more than your pre-set budget allows.
• Preoccupation with gambling: You spend considerable time thinking about past sessions, planning future bets, or researching strategies even when not actively gambling.
• Gambling to escape: You use gambling as a way to cope with stress, anxiety, depression, loneliness, or other negative emotions rather than as a leisure activity.
• Neglecting responsibilities: Work, family obligations, study, or social commitments are being put aside or missed because of gambling activities.
• Concealment and deception: You feel the need to hide the extent of your gambling from family members, friends, or colleagues and feel anxious when questioned about it.
• Financial strain: You are borrowing money, selling personal assets, or accumulating debt in order to fund gambling, or to pay back losses already incurred.
• Relationship difficulties: Gambling is causing significant arguments, tension, or emotional distance in your personal relationships.
• Persistent failed attempts to stop: You have tried on multiple occasions to reduce or cease gambling but have been unable to maintain this commitment.
• Physical and emotional symptoms: You experience irritability, restlessness, mood swings, or sleep disturbances when you are unable to gamble or when attempting to cut back.

If several of these signs apply to you or someone you care about, we strongly encourage reaching out to one of the support organisations listed in Section 6 of this document, or contacting our team directly.

3. Player Protection Tools

Bitstarz AU provides a comprehensive suite of player protection tools designed to give you full control over your gambling activity. These tools can be activated at any time through your account settings or by contacting our support team. We process all requests promptly and confirm activation in writing.

3.1. Deposit Limits

You may set a daily, weekly, or monthly deposit limit that caps the total amount you can transfer into your account during the chosen period. Once a limit is in place, it takes effect immediately. Requests to increase a deposit limit are subject to a mandatory cooling-off period before the change becomes active, ensuring that impulsive decisions are not acted upon instantly. Reductions take effect without delay.

All deposit limits are expressed in Australian Dollars (AUD). If you play using an alternative currency, the equivalent value in AUD will be applied against your limit at the prevailing exchange rate at the time of the transaction.

3.2. Loss Limits

A loss limit restricts the total amount you can lose — across all gaming products — within a defined daily, weekly, or monthly timeframe. Once your set threshold is reached, further play that could result in additional losses within that period is automatically restricted until the period resets. As with deposit limits, reductions apply immediately while increases carry a review delay.

3.3. Wager Limits

A wager limit places a ceiling on the total value of bets you can place during a set period, independent of whether those bets result in wins or losses. This tool is particularly effective for players who wish to manage their activity by volume rather than by net financial outcome.

3.4. Session Time Limits

You may set a maximum session duration, after which you will be automatically logged out of your account. A notification is displayed at regular intervals during your session as a reminder of elapsed time. This tool helps counter the tendency to lose track of time during extended gaming sessions.

3.5. Reality Checks

A reality check is a periodic on-screen reminder that appears at intervals you define (for example, every 30 or 60 minutes). Each reminder displays the duration of your current session and the net result of your activity. You can choose to continue playing or to end your session at that point.

3.6. Cooling-Off Period

If you feel your gambling is becoming a concern but you are not yet ready to self-exclude, a cooling-off period lets you take a structured break. You may request a temporary suspension of your account for a period of your choosing — typically ranging from 24 hours to several weeks. During a cooling-off period, you cannot log in, deposit, or place bets. Promotional communications are also suspended. The cooling-off period cannot be shortened once it has been activated; if you wish to extend it, contact our support team.

3.7. Self-Exclusion

Self-exclusion is a formal request to have your account suspended for an extended duration, typically starting at six months and extending up to a permanent exclusion. During any self-exclusion period:

• Your account is immediately deactivated and you cannot log in or place bets.
• All pending promotional offers, bonuses, and loyalty rewards are cancelled.
• Any outstanding withdrawable balance will be returned to you via your usual payment method.
• We will suppress all direct marketing communications to you.
• You may not apply to reopen your account until the exclusion term has fully elapsed, and even then, a mandatory review and cooling-off assessment must be completed.

We also strongly recommend registering with BetStop — Australia's National Self-Exclusion Register — which allows you to block yourself from all licensed online gambling providers operating in Australia simultaneously. This service is free of charge and can be accessed at www.betstop.gov.au.

3.8. Account Closure

If you decide to close your account permanently, please contact us at [email protected]. Account closure is distinct from self-exclusion: a closed account cannot be reopened under any circumstances. Any balance remaining at the time of closure will be processed for withdrawal in accordance with our Terms & Conditions.

4. Tips for Responsible Gambling

Maintaining a healthy relationship with gambling is possible for most players when a few practical principles are applied consistently. The following guidance reflects best practice and is intended for every player, regardless of their experience level.

• Treat gambling as entertainment, not income. Set an entertainment budget and accept that losses within that budget are the cost of the activity, just as they would be for cinema tickets or dining out.
• Decide on limits before you start. Fix your deposit, loss, or session limits in your account settings before each gambling occasion. Avoid adjusting them upward during a session.
• Never gamble under the influence. Alcohol, medication, or emotional distress can impair judgment and lead to decisions you would not normally make.
• Take regular breaks. Step away from the screen at intervals. Use our session time limit and reality check tools to build natural breaks into your play.
• Balance gambling with other activities. Ensure that gambling is one of several leisure interests rather than your primary source of excitement or social interaction.
• Keep track of your spending. Review your transaction history regularly. Bitstarz AU provides a detailed account statement accessible at any time from your profile.
• Do not chase losses. Accept that outcomes are determined by chance. Increasing your stakes to recover previous losses is one of the most common pathways to problem gambling.
• Seek help early. If you notice the warning signs described in Section 2, act promptly. Early intervention is far more effective than waiting until difficulties become severe.

5. Protection of Minors

Bitstarz AU enforces a strict minimum age policy. Players must be 18 years of age or older to register an account, deposit funds, or participate in any form of gambling on our platform. This requirement is non-negotiable and applies regardless of local cultural norms or personal circumstances.

5.1. Age Verification

All new registrations are subject to identity verification procedures. You may be required to submit government-issued photographic identification, proof of address, or other documentation confirming your date of birth before withdrawals are processed or, in some cases, before play commences. We reserve the right to suspend or permanently close accounts where the minimum age requirement cannot be satisfactorily demonstrated.

5.2. Parental Controls and Device Safety

If you share a computer, tablet, or mobile device with minors, we strongly advise the following precautions:

• Never save your Bitstarz AU login credentials in a browser or password manager accessible to others.
• Always log out of your account fully after each session, particularly on shared devices.
• Use device-level parental control software to restrict access to gambling websites. Reputable options include Net Nanny, Qustodio, and built-in parental controls available on iOS and Android operating systems.
• Keep your account password confidential and change it periodically.

5.3. Reporting Underage Access

If you have reason to believe that a minor has accessed a gambling account — whether your own or another person's — please report this immediately to [email protected]. We investigate all such reports urgently and take appropriate action, including account suspension, to protect the individual concerned.

6. Support Resources

If you or someone you know is experiencing difficulties related to gambling, professional support is available across Australia at no cost. The following organisations provide confidential, non-judgmental assistance to players and their families.

These services are independent of Bitstarz AU. We provide these details for informational purposes only. For additional state- and territory-specific support services, visit gamblinghelponline.org.au/services-in-your-state.

7. Contact Us

Bitstarz AU's responsible gaming team is available to assist you with any of the tools, resources, or requests described in this policy. Whether you wish to set a limit, initiate a self-exclusion, raise a concern about underage access, or simply ask for guidance, please do not hesitate to get in touch.

• General Support: [email protected]
• Privacy & Compliance Queries: [email protected]
• Website: www.bitstarzau.com

For privacy-related matters — including requests to access, correct, or delete personal data collected as part of our responsible gaming checks — please refer to our Privacy Policy or write directly to [email protected].

We review this Responsible Gaming Policy on a regular basis to ensure it reflects current best practices and any updates to applicable regulatory guidance. The current version of this document is always available at /responsible-gaming. Any material changes will be communicated to registered players prior to taking effect.

If you believe that gambling is no longer a source of enjoyment and has become a source of distress, please take action today. Use the tools available in your account, speak with one of the organisations listed above, or write to our team. Help is always available, and taking that first step is something we fully support.