Terms & Conditions

Version: 1.0  |  Last Updated: 30 October 2026

1. Introduction & Acceptance

Welcome to Bitstarz AU, accessible at bitstarzau.com (hereinafter referred to as the "Website," "Platform," or "we/us/our"). These Terms & Conditions (the "Terms") constitute a legally binding agreement between you (the "Player," "User," or "you") and the operator of this Website. By accessing, registering on, or using any part of the Website, you unconditionally agree to be bound by these Terms, together with our Privacy Policy and our Responsible Gaming Policy, all of which are incorporated herein by reference.

Please read these Terms carefully before proceeding. If you do not agree with any provision contained herein, you must immediately cease use of the Website and close your account. Continued use of the Website following the publication of any updates to these Terms constitutes your acceptance of the revised document in its entirety.

We reserve the right to amend these Terms at any time. Where changes are material, we will provide reasonable notice via email or a prominent notice on the Website. It is your responsibility to review these Terms periodically. The most current version will always be available on the Website and identified by the version number and date shown above.

These Terms apply to all products and services offered on the Website, including but not limited to casino games, live dealer tables, slots, table games, tournaments, and any promotional offers. Where a specific promotion or product carries its own supplementary terms, those supplementary terms are to be read alongside these Terms. In the event of a conflict, the supplementary terms shall prevail with respect to that specific promotion or product only.

2. Definitions

For the purposes of these Terms, the following defined terms shall have the meanings ascribed to them below. These definitions apply throughout this document and any supplementary terms, policies, or promotional materials published by Bitstarz AU.

• "Account" – the personal registered account created by a Player on the Website to access products and services.
• "AML" – Anti-Money Laundering, being the set of laws, regulations, and procedures intended to prevent the generation of income through illegal actions.
• "Balance" – the total funds (real money and/or bonus funds) held within a Player's Account at any given time.
• "Bonus Funds" – any credits, free spins, or other promotional value awarded to a Player that are subject to wagering requirements before withdrawal.
• "Game Rules" – the specific rules applicable to each individual game available on the Platform, as displayed within the game interface.
• "KYC" – Know Your Customer, being the identity and document verification process required to confirm a Player's identity, age, and eligibility.
• "Platform" – the Website bitstarzau.com, including all associated web pages, mobile-optimised views, and any applications provided by us.
• "Player" – a natural person who has successfully registered an Account on the Platform and complied with the eligibility requirements set out herein.
• "Real Money Balance" – verified, deposited funds within a Player's Account that are freely withdrawable subject to applicable verification requirements.
• "RNG" – Random Number Generator, being the certified algorithm used to ensure that game outcomes are random, fair, and unpredictable.
• "Wagering Requirement" – the number of times Bonus Funds must be bet before they can be converted to Real Money Balance and requested for withdrawal.
• "We / Us / Our" – the operator of the Platform, Bitstarz AU.
• "You / Your / Player" – any individual who accesses or uses the Platform, whether registered or not.

3. Eligibility & Registration

3.1 Age Requirement

You must be at least 18 years of age to register an Account and access any real-money products or services on the Platform. Bitstarz AU operates a strict zero-tolerance policy with respect to underage gambling. If at any time we have reasonable grounds to suspect that a registered Player is under the age of 18, we reserve the right to immediately suspend that Account, freeze all funds pending investigation, and report the matter to the relevant authorities where required by law.

We may request documentary proof of age at registration or at any point thereafter. Failure to provide satisfactory evidence of age within the timeframe specified in our request may result in permanent Account suspension and forfeiture of any winnings accrued during the period of non-compliance.

3.2 Geographic Eligibility

The Platform is intended for use by Players located in jurisdictions where accessing online casino services is not prohibited by local law. It is your sole responsibility to ensure that your participation on this Platform is lawful in your jurisdiction. By registering an Account, you represent and warrant that you are not accessing the Platform from a restricted territory. We reserve the right to block access from any territory at our discretion and without prior notice.

3.3 Registration Requirements

To open an Account, you must complete the registration form accurately and in full, providing your:

• Full legal name (as it appears on government-issued identification);
• Date of birth;
• Residential address, including postcode and country;
• Valid email address;
• Contact telephone number;
• Preferred currency (Australian Dollars – AUD accepted).

You warrant that all information provided during registration and at any subsequent time is true, accurate, complete, and up to date. You agree to promptly notify us of any changes to your personal details by contacting support at [email protected].

3.4 Know Your Customer (KYC) Verification

In accordance with our AML obligations and responsible gaming commitments, we are required to verify the identity, age, and source of funds of our Players. You may be asked to provide one or more of the following documents at any stage of your relationship with us:

• Government-issued photo identification (passport, driver's licence, or national identity card);
• Proof of address issued within the last three (3) months (utility bill, bank statement, or government correspondence);
• Proof of payment method (front and back of debit/credit card, e-wallet screenshot, or cryptocurrency wallet details);
• Source of funds documentation (bank statements, payslips, or equivalent financial records) where deposits exceed applicable thresholds.

We reserve the right to delay or withhold any withdrawal request until KYC verification is completed to our satisfaction. Verification documents are processed and stored in accordance with our Privacy Policy.

3.5 One Account Per Player

Each Player is permitted to hold only one (1) registered Account on the Platform. The creation of duplicate, additional, or linked accounts — whether under the same or different personal details — is strictly prohibited. If we identify that a Player holds more than one Account, we reserve the right to close all duplicate accounts, void any associated bonus claims, and withhold winnings derived from bonus play without prior notice. Players found to have engaged in systematic multi-accounting may be permanently banned from the Platform.

3.6 Account Security

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You must not share your credentials with any third party. Any activity conducted through your Account shall be deemed to have been authorised by you. If you suspect unauthorised access to your Account, you must contact us immediately at [email protected].

4. Account Management

4.1 Account Information Updates

It is your responsibility to keep your Account details current and accurate at all times. If your personal information changes — including your email address, residential address, or telephone number — you must update your profile promptly. We are not responsible for any losses arising from your failure to maintain accurate contact information, including failure to receive important notices or security alerts.

4.2 Account Closure by Player

You may request the closure of your Account at any time by contacting our support team at [email protected]. Before closure, any pending withdrawals will be processed in the normal course, provided all KYC requirements have been met. Any remaining Real Money Balance at the time of closure will be returned to you via an approved payment method. Bonus Funds that have not yet satisfied the applicable wagering requirement will be forfeited upon account closure.

4.3 Account Suspension & Termination by Bitstarz AU

We reserve the right to suspend, restrict, or permanently close any Account at our sole discretion, including but not limited to circumstances where:

• A Player breaches any provision of these Terms;
• We have reasonable suspicion of fraud, collusion, match-fixing, or cheating;
• A Player provides false, misleading, or incomplete information during registration or verification;
• A Player engages in conduct that is abusive, threatening, or harmful to our staff or other Players;
• We are required to do so by applicable law, regulation, or direction from a competent authority.

Where an Account is closed due to a breach of these Terms, we reserve the right to withhold any funds associated with fraudulent or prohibited activity. We will notify you of any suspension or closure via your registered email address, subject to any legal or regulatory restriction on such disclosure.

4.4 Inactive Accounts

An Account is considered inactive if there has been no login activity for a continuous period of twelve (12) months. We reserve the right to apply an administrative maintenance fee to inactive Accounts in accordance with our standard fee schedule, as notified to you from time to time. If your Account balance reaches zero as a result of inactivity fees, the Account may be closed. We will attempt to notify you before any inactivity fees are applied.

5. Deposits & Withdrawals

5.1 Accepted Payment Methods

Bitstarz AU supports a range of payment methods that are widely used by players in Australia. Available deposit and withdrawal options include:

Not all payment methods may be available at all times. The availability of specific methods may depend on your location, the results of our KYC process, and any technical or regulatory constraints. We reserve the right to add, modify, or remove payment methods at any time.

5.2 Currency

All transactions on the Platform are processed in Australian Dollars (AUD) unless you elect to transact in a supported cryptocurrency. Cryptocurrency deposits and withdrawals are converted at the prevailing market exchange rate at the time of the transaction. Currency conversion fees may apply and are detailed in the cashier section of your Account dashboard.

5.3 Deposit Procedures & Limits

To make a deposit, log in to your Account, navigate to the cashier, select your preferred payment method, and follow the on-screen instructions. Deposits are generally credited to your Account immediately upon confirmation, though processing times may vary depending on the payment method selected and any third-party processing delays.

Minimum and maximum deposit limits apply per transaction and may vary by payment method. Current deposit limits are displayed in the cashier at the time of transaction. We reserve the right to impose additional per-Player deposit limits at our discretion, including for responsible gaming purposes. Players may also set their own voluntary deposit limits through the Responsible Gaming section of their Account; please see our Responsible Gaming Policy for further information.

5.4 Withdrawal Procedures & Limits

To request a withdrawal, you must:

1. Ensure that your Account has been fully verified (KYC completed);
2. Ensure that all applicable wagering requirements on any active bonuses have been met;
3. Navigate to the cashier, select "Withdraw," choose your preferred withdrawal method, and enter the amount;
4. Submit the withdrawal request for processing.

Withdrawal requests are subject to internal review and may take up to forty-eight (48) hours to be approved, depending on the volume of pending requests and any additional verification requirements. Once approved, funds are transferred via your chosen payment method within the processing timeframes indicated in the table above. Minimum and maximum withdrawal limits apply per transaction and per period. Limits are displayed in the cashier at the time of your request.

5.5 Withdrawal Method Matching

For security and AML compliance purposes, we apply a same-method withdrawal policy where practicable. This means that winnings will be returned to the same payment method used for the deposit, up to the amount originally deposited. Surplus winnings exceeding the deposited amount may be paid via an approved alternative method at our discretion.

5.6 Refused or Reversed Transactions

We reserve the right to refuse, reverse, or void any deposit or withdrawal where we have reasonable grounds to believe the transaction is associated with fraudulent activity, money laundering, or a breach of these Terms. In such cases, we may hold the relevant funds pending investigation and may involve law enforcement authorities where appropriate. You will be notified via your registered email address if a transaction is refused or reversed, subject to any legal restrictions on such notification.

5.7 Fees

Bitstarz AU does not charge fees on standard deposits. However, your bank, card issuer, or payment service provider may impose its own charges. We reserve the right to pass on any fees levied by third-party payment providers in connection with excessive withdrawals or chargebacks. All applicable fees will be clearly disclosed in the cashier before you confirm a transaction.

6. Bonuses & Promotions

6.1 General Promotional Terms

Bitstarz AU offers a range of bonuses and promotions to both new and existing Players from time to time, including welcome packages, reload bonuses, free spins offers, cashback promotions, and loyalty rewards. Each promotion is governed by its own specific terms ("Promotion Terms"), which will be published on the relevant promotional page. The Promotion Terms must be read together with these Terms. In the event of any conflict, the Promotion Terms shall prevail in relation to that specific offer.

All bonus offers are subject to the following general conditions unless the Promotion Terms expressly state otherwise:

6.2 Eligibility for Bonuses

To be eligible for any bonus or promotion, a Player must:

• Hold a fully registered and verified Account in good standing;
• Meet the minimum deposit requirement, where applicable;
• Not be self-excluded or have active voluntary deposit limits that prevent participation;
• Opt in to the offer where required, following the specific instructions on the promotional page.

Bonuses are personal to the Account holder and may not be transferred, assigned, or shared with any other person. Only one bonus may typically be active at any given time, unless the Promotion Terms expressly permit the stacking of offers. Players using VPN services, proxy servers, or other means to circumvent geographic restrictions are not eligible for any promotion.

6.3 Wagering Requirements

Bonus Funds — and in some cases, the combined value of the deposit and Bonus Funds — must be wagered a specified number of times before a withdrawal can be initiated. The applicable wagering requirement (expressed as a multiplier, e.g., "35x") will be clearly stated in the Promotion Terms for each offer. Wagering contributions from different game categories vary as follows:

Wagering contributions may be adjusted from time to time. Where specific Promotion Terms stipulate different contribution rates for a particular offer, those rates take precedence. We reserve the right to exclude specific game titles from wagering contribution calculations, as listed on the relevant promotional page.

6.4 Bonus Expiry

All bonuses and associated wagering requirements are subject to an expiry period that commences at the moment the bonus is credited to your Account. The standard expiry period is 30 calendar days from the date of crediting, unless the Promotion Terms specify a different timeframe. If the wagering requirement has not been completed before the expiry date, the Bonus Funds and any winnings derived from them will be forfeited without further notice.

6.5 Maximum Withdrawal from Bonus Play

Winnings generated from Bonus Funds may be subject to a maximum withdrawal cap. The applicable cap, if any, will be stated in the Promotion Terms. Any winnings that exceed the cap will be removed from the Balance at the time of withdrawal processing. This policy does not apply to winnings generated from a Player's Real Money Balance.

6.6 Bonus Abuse & Fraudulent Play

Bitstarz AU employs sophisticated monitoring systems to detect bonus abuse, irregular betting patterns, and coordinated exploitation of promotions. Activities that may constitute bonus abuse include, but are not limited to: exploiting mathematically advantageous game sequences to clear wagering requirements with minimal risk; using the same payment method or device across multiple accounts; and participating in a promotion you are not eligible for. Where bonus abuse is identified, we reserve the right to void the relevant bonus, cancel associated winnings, and permanently suspend the Player's Account.

7. Games & Fair Play

7.1 Game Availability

Bitstarz AU offers a wide selection of casino games, including but not limited to video slots, classic slots, progressive jackpot slots, live dealer games, RNG table games (blackjack, roulette, baccarat, poker variants), and specialty games. The availability of specific games may be restricted based on your location, the results of any applicable regulatory review, or technical maintenance periods. We reserve the right to modify the game library at any time.

7.2 Random Number Generator (RNG) & Fairness

All RNG-based games offered on the Platform use a certified Random Number Generator to determine game outcomes. The RNG algorithms used by our game providers are independently audited and certified by accredited testing laboratories to ensure that results are random, fair, and statistically consistent with published Return to Player (RTP) percentages. RTP rates for each game are disclosed within the individual game information panel.

7.3 Live Dealer Games

Live dealer games are streamed in real time from professionally managed studios operated by third-party software providers. These games are subject to the rules and protocols of the respective studio, and the video feed shall constitute the definitive record of the game outcome. Connectivity issues experienced on your end do not affect the integrity of the game result.

7.4 Game Malfunctions

In the event of a technical malfunction, software error, or communication failure that results in an incorrect game result, Bitstarz AU reserves the right to declare the affected round void and return the wager to the Player's Account. Malfunction voids all pays and plays. We will not be liable for any alleged losses arising from a technical error that was beyond our reasonable control. All game decisions and outcomes that are verifiably recorded in our server logs shall be considered final in the event of a dispute.

7.5 Prohibited Conduct & Cheating

The following conduct is strictly prohibited on the Platform and constitutes a serious breach of these Terms:

• Use of automated software, bots, scripts, or any artificial intelligence tools to interact with games or to gain an unfair advantage;
• Collusion with other Players, including sharing hand information in live games or coordinating play to exploit a promotion;
• Exploitation of software bugs, errors, or loopholes; any Player who identifies a bug must report it to our support team immediately rather than exploiting it;
• Use of any strategy specifically designed to circumvent the RNG or predictably determine future game outcomes;
• Engaging in money laundering through game play, including deliberate loss of funds to a third-party account.

We employ real-time monitoring and post-play analysis to detect prohibited conduct. Where a violation is confirmed, the Player's Account will be suspended, all associated winnings will be void, and funds may be withheld pending investigation. We reserve the right to report suspicious conduct to the relevant law enforcement and regulatory authorities.

7.6 Disconnections During Play

If your internet connection is interrupted during a game round, the outcome of that round will be determined in accordance with the game's standard rules and our server records. Where a round cannot be completed due to a persistent disconnection, the wager will be returned to your Balance where technically possible. It is your responsibility to maintain a stable internet connection during play. We are not liable for game interruptions caused by third-party network or device failures.

8. Tournaments & Lotteries

8.1 Participation in Tournaments

From time to time, Bitstarz AU organises in-platform tournaments and prize competitions open to registered Players. Each tournament is governed by its own specific rules, which will be published on the relevant tournament page, including the entry requirements, prize structure, eligible games, duration, and scoring methodology. By entering a tournament, you agree to be bound by those specific rules in addition to these Terms.

8.2 Lotteries & Prize Draws

Where the Platform offers lottery-style draws, prize wheels, or free ticket competitions, participation is subject to the terms published with that activity. Prizes awarded through such activities are non-transferable and cannot be exchanged for cash unless the specific rules expressly state otherwise. We reserve the right to alter, postpone, or cancel any tournament, lottery, or prize draw at any time due to technical issues, insufficient participation, or regulatory requirements, with reasonable advance notice where practicable.

8.3 Determination of Results

All tournament and lottery results are determined through verifiable and transparent mechanisms. Leaderboards are updated periodically during the event. Results are final once officially published by Bitstarz AU. Any disputes regarding tournament outcomes must be submitted in writing to [email protected] within seven (7) days of the result being published. We are not responsible for technical errors on your device that prevent you from viewing results in real time.

9. Intellectual Property

9.1 Ownership

All content on the Platform — including but not limited to software, source code, text, graphics, logos, icons, images, audio clips, video, data compilations, and game interfaces — is the intellectual property of Bitstarz AU or its licensed third-party providers and is protected by applicable copyright, trademark, and intellectual property laws. Nothing in these Terms shall be construed as transferring any intellectual property rights to you.

9.2 Permitted Use

You are granted a limited, revocable, non-exclusive, non-transferable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to reproduce, distribute, modify, publicly display, transmit, or create derivative works from any content on the Platform without our prior written consent. Any unauthorised use of Platform content may expose you to civil and criminal liability.

9.3 User-Submitted Content

Where you submit any content to the Platform — such as chat messages, reviews, or feedback — you grant us a royalty-free, worldwide, perpetual licence to use, reproduce, and display that content in connection with the Platform and our marketing activities, subject to our Privacy Policy. You represent that any content you submit does not infringe the rights of any third party.

10. Limitation of Liability

10.1 General Disclaimer

The Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. You use the Platform at your own risk.

10.2 Exclusion of Consequential Loss

To the fullest extent permitted by applicable law, Bitstarz AU, its directors, officers, employees, affiliates, agents, and licensors shall not be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or in connection with your use of, or inability to use, the Platform, including but not limited to loss of data, loss of profits, loss of goodwill, or business interruption, even if we have been advised of the possibility of such damages.

10.3 Cap on Liability

Where liability cannot be wholly excluded under applicable law, our aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the total amount deposited by you into your Account in the thirty (30) days immediately preceding the event giving rise to the claim.

10.4 Third-Party Content

Game content, payment processing, and certain other services are provided by independent third-party providers. We are not responsible for the accuracy, availability, or performance of third-party services, and any issues arising from third-party software or infrastructure should be directed to the relevant provider. Links to third-party websites on the Platform are provided for convenience only; we do not endorse or assume responsibility for the content of external sites.

10.5 Your Responsibilities

You acknowledge that gambling involves inherent financial risk and that you are solely responsible for any wagers you place and any losses you incur. You agree to use the Platform responsibly and within the limits of your financial means. Nothing in these Terms is intended to limit or exclude any liability that cannot be lawfully excluded under Australian consumer protection legislation, including the Australian Consumer Law.

11. Dispute Resolution

11.1 Complaint Submission

If you have a complaint or dispute relating to your Account, a game outcome, a transaction, or any aspect of our service, we encourage you to contact our customer support team in the first instance. Complaints may be submitted by:

• Email: [email protected]
• Live Chat: available 24/7 via the Platform

Please include in your complaint: your full name, Account username, a detailed description of the issue, the date(s) on which the relevant events occurred, and any supporting documentation. We aim to acknowledge all complaints within 24 hours of receipt and to provide a substantive response within 10 business days. Complex matters may require additional time; if so, we will notify you of the extended timeframe.

11.2 Escalation Procedure

If you are not satisfied with the initial response to your complaint, you may request escalation to our compliance and disputes team by emailing [email protected]. An independent internal review will be conducted, and a final decision will be communicated to you within a further 20 business days. We will explain the reasons for our decision clearly and in plain language.

11.3 Alternative Dispute Resolution

If you remain unsatisfied following the exhaustion of our internal complaints procedure, you may seek recourse through an independent Alternative Dispute Resolution (ADR) provider or an applicable consumer protection body. We are committed to engaging cooperatively with any ADR process. All disputes shall be governed by and construed in accordance with applicable law, and the parties submit to the jurisdiction of the relevant courts for the purposes of resolving any unresolved dispute.

11.4 Game Outcome Disputes

In the event of a dispute regarding a specific game outcome, our server logs shall constitute the primary and authoritative record of the transaction and result. Game outcomes are determined by the certified RNG and/or live dealer protocols as described in Section 7. If you believe a game outcome was incorrect due to a system malfunction, you must submit your dispute within 72 hours of the disputed event. Disputes submitted after this period may not be considered.

11.5 Statute of Limitations

Any claim or dispute arising from these Terms or your use of the Platform must be filed no later than one (1) year from the date on which the cause of action arose. Claims submitted after this period will be deemed waived and time-barred, to the maximum extent permitted by applicable law.

12. Health & Safety

Online gambling is an entertaining leisure activity for the vast majority of players; however, we recognise that for some individuals it can become problematic. Bitstarz AU takes your health and wellbeing seriously and maintains a comprehensive framework of player protection measures.

If you are experiencing distress, anxiety, or any mental or physical health concerns that you believe may be related to your gambling activity, we strongly encourage you to seek support from one of the following free and confidential services available in Australia:

• Gambling Help Online: 1800 858 858 | gamblinghelponline.org.au — 24/7 free counselling for problem gamblers and their families.
• Lifeline Australia: 13 11 14 | lifeline.org.au — Crisis support and suicide prevention services.
• Beyond Blue: 1300 22 4636 | beyondblue.org.au — Support for anxiety, depression, and mental health.
• NSW GambleAware / Office of Responsible Gambling: gambleaware.nsw.gov.au — Counselling, self-help resources, and financial guidance for NSW residents.
• Gamblers Anonymous Australia: ga.org.au — Peer support meetings and fellowship program across all states and territories.
• MensLine Australia: 1300 78 99 78 | mensline.org.au — Telephone and online support for men experiencing personal difficulties.

Do not gamble if you are under the influence of alcohol or any substance that impairs your judgement. Do not gamble with money you cannot afford to lose, money borrowed from others, or funds allocated to essential living expenses such as rent, food, or utilities. If you feel your gambling is causing financial, emotional, or relationship problems, please reach out to one of the services listed above or use the self-help tools available within our Platform.

13. Responsible Gaming

Bitstarz AU is committed to fostering a safe, fair, and responsible gaming environment. We believe that gambling should remain a form of entertainment and never a means of generating income or resolving financial difficulties. In support of this commitment, we provide a range of Responsible Gaming tools directly within your Account dashboard, including:

• Deposit Limits — set daily, weekly, or monthly caps on the amount you can deposit;
• Loss Limits — restrict the total amount you can lose within a defined period;
• Session Time Limits — receive automatic alerts or session termination when you have played for a predetermined length of time;
• Reality Checks — receive periodic on-screen reminders showing how long you have been playing and your net session result;
• Cool-Off Periods — take a short break from the Platform for 24 hours, 7 days, or 30 days without permanently closing your Account;
• Self-Exclusion — request a temporary or indefinite suspension of your Account if you feel your gambling is becoming harmful.

To activate any of these tools, navigate to the "Responsible Gaming" section of your Account settings or contact our support team at [email protected]. Self-exclusion requests are processed promptly, and once in effect, your Account will be suspended and you will not be permitted to re-open it during the chosen exclusion period.

For full details of our player protection framework, including information on how to seek additional help and guidance, please visit our dedicated Responsible Gaming Policy page.

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with the Privacy Policy, the Responsible Gaming Policy, and any applicable Promotion Terms, constitute the entire agreement between you and Bitstarz AU with respect to your use of the Platform and supersede all prior agreements, representations, and understandings of any nature whatsoever.

14.2 Severability

If any provision of these Terms is found by a court or competent authority to be unlawful, void, or unenforceable, that provision shall be severed from these Terms to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

14.3 Waiver

Our failure to exercise or enforce any right or remedy available to us under these Terms shall not constitute a waiver of that right or remedy, nor shall it prevent us from exercising that right or remedy in the future. No waiver shall be effective unless made in writing and signed by an authorised representative of Bitstarz AU.

14.4 Assignment

You may not assign, transfer, or sub-license any of your rights or obligations under these Terms without our prior written consent. We reserve the right to assign our rights and obligations to any successor entity, affiliate, or business acquirer, provided that such assignment does not adversely affect your rights under these Terms.

14.5 Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms arising from causes beyond our reasonable control, including but not limited to natural disasters, acts of government, cyberattacks, power failures, strikes, or interruptions to internet services. We will use commercially reasonable efforts to resume normal service as soon as practicable following any such event.

14.6 Language

These Terms are written in English. In the event that these Terms are translated into any other language for convenience, the English version shall prevail in all respects in the event of any inconsistency or ambiguity.

14.7 Contact Information

For general enquiries and customer support, please contact us at: [email protected]. For privacy and data protection enquiries, including requests relating to your personal data, please contact our Data Protection Officer at: [email protected]. We aim to respond to all enquiries within two (2) business days.

14.8 Acknowledgement

By registering an Account on the Platform and using our services, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions in their entirety. If you have any questions about these Terms before registering, please contact our support team before proceeding.